Privacy Policy

Introduction

Welcome to Supplemate's Privacy Policy. This document outlines how we collect, use, and protect your personal information when you use our mobile application ("App").

Protecting your privacy is important to us. We've designed this Privacy Policy to be clear, straightforward, and accessible to our users.

Information We Collect

Information You Provide

When you use Supplemate, we collect information that you provide directly to us, such as:

• Account Information: Email address, name, and other information you provide during registration.
• Supplement Data: Information about the supplements you take, including names, dosages, timing, and frequency.
• Health Information: Optional health information you choose to provide that may help optimize supplement recommendations.
• User Feedback: Information you provide when contacting customer support or responding to surveys.

Information Collected Automatically

When you use our App, we may automatically collect certain information, including:

• Device Information: Information about your mobile device, including model, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you use the App, features you access, and time spent on different sections.
• Log Data: Information our servers automatically record, such as IP address, app crashes, and system activity.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and its features
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Generate personalized supplement recommendations
• Identify potential supplement interactions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Protect the security and integrity of our App

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf, such as hosting, data analysis, and customer service.
• Compliance with Laws: When required to comply with applicable law, legal process, or government request.
• Protection of Rights: When necessary to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

Any third parties with whom we share your data are contractually obligated to process your data only per our instructions and in compliance with this Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect the information we collect and maintain. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

Health Data Protection

We understand that information about your supplement usage and health may be considered sensitive. To protect this data, we implement specific safeguards:

• Encryption: All health-related data is encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: Access to health data is strictly limited to authorized personnel who require access to provide the service.
• Data Minimization: We collect only the health information necessary to provide our services and recommendations.
• Storage Limitations: We retain health data only for as long as necessary to provide our services and comply with legal obligations.

For users in regions with specific health data protection laws:

• United States: While not a covered entity under HIPAA, we implement safeguards consistent with industry best practices for health information.
• European Union: Health data is considered a special category of personal data under GDPR and is only processed with your explicit consent.
• California: Health information is treated as sensitive personal information under the CCPA/CPRA with additional protections.

You control your health data and can request its deletion at any time through the app settings or by contacting our support team.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing and obtaining a copy of your data
• Correcting inaccurate information
• Deleting your information
• Restricting or objecting to certain processing activities
• Data portability (receiving your data in a structured, commonly used format)

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide more prominent notice or obtain consent as required by law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@supplemateapp.com